Terms of service
Last updated September 26, 2026
These terms are an agreement between you, the Shopify merchant who installs Kovo: BOGO & Tiered Discounts (“Kovo” or “the app”), and Nicholas Alessi (“we”, “us”). By installing or using the app you agree to them. If you use the app for a business, you confirm you can accept these terms for it.
1. The service
Kovo lets you create and manage discounts in your Shopify store (including tiered, buy X get Y and single-use code discounts), show promotions on your storefront, and see how they perform. Features depend on your plan. We may improve, change or remove features; if a change takes away something a paid plan advertises, we will give notice in the app.
2. Plans, trials and billing
- Plans and prices are shown in the app and on its Shopify App Store listing. Charges are billed by Shopify, in US dollars, on your Shopify invoice, and are subject to Shopify's terms.
- Paid plans may include a free trial. You are not charged if you cancel or downgrade before the trial ends.
- You can change plans or cancel at any time from the app's Plan page or by uninstalling. Shopify handles prorating and credits. Except where the law requires, fees already charged are not refundable.
- Downgrading never deletes your discounts: they keep running, but new or edited ones must fit the new plan's limits.
3. Your responsibilities
- You decide which discounts to offer and to whom, and you are responsible for them, including their prices, eligibility rules and how you advertise them. Check a discount works as intended before relying on it.
- You are responsible for complying with the laws that apply to your store, including consumer protection, pricing and privacy laws, and for telling your customers how their information is used.
- You must follow Shopify's terms and policies, and not use the app for anything unlawful, fraudulent or harmful, or to interfere with or reverse engineer the app.
4. Data
You own your store data. You let us use it only to provide and improve the app, as described in our privacy policy and data retention policy. For your customers' information, you are the controller and we process it on your behalf.
5. Our property
The app, its code and its design belong to us. We give you a limited, non-exclusive, non-transferable right to use it in your store while these terms are in effect. If you send us feedback, we may use it without obligation to you.
6. Availability and support
We work to keep the app running and to fix problems promptly, but we do not promise it will be uninterrupted or error-free. Shopify's own availability also affects the app. Contact support at support.kovo@gmail.com.
7. Disclaimers
Except as these terms say otherwise, the app is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. Analytics are estimates based on the data Shopify provides and may differ from Shopify's reports.
8. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, including losses from a discount applying or not applying. Our total liability for any claim relating to the app is limited to the fees you paid for the app in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
9. Indemnity
You will defend and compensate us for claims by third parties arising from your discounts, your store, or your breach of these terms or of the law.
10. Ending the agreement
You can stop using the app at any time by uninstalling it. We may suspend or end your access if you seriously breach these terms, or stop offering the app with at least 30 days' notice. When the app is uninstalled, its discounts stop working and your data is deleted as described in the data retention policy. Sections 4 and 7 to 12 continue after the agreement ends.
11. Changes to these terms
We may update these terms. We will change the date above and give notice in the app or by email of significant changes at least 14 days before they apply. Continuing to use the app after that means you accept the new terms.
12. General
These terms are governed by the laws of the State of Virginia, USA, and disputes will be resolved in its courts, unless the law where you are based requires otherwise. If part of these terms is unenforceable, the rest still applies. These terms, with the privacy and data retention policies, are the whole agreement about the app.